Terms and Conditions

1. Acceptance of Terms

By accessing and using Jewellery Manager POS application, you accept and agree to be bound by these Terms and Conditions. This agreement governs your use of our Point of Sale system, mobile applications, and related services designed for jewellery businesses.

If you do not agree to these terms, please do not use our services. These terms apply to all users, including business owners, employees, and authorized representatives.

2. Service Description

Jewellery Manager provides a comprehensive POS solution including:

• Sales and purchase management
• Inventory tracking and stock management
• Customer relationship management
• Financial reporting and analytics
• Payment processing integration
• User role and permission management
• Data backup and synchronization

3. Account Registration and Security

3.1 Account Creation

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

3.2 Security Responsibilities

• Use strong, unique passwords
• Enable multi-factor authentication when available
• Log out from shared devices
• Report suspicious activity immediately
• Keep your contact information updated

4. Acceptable Use Policy

4.1 Permitted Uses

• Managing your jewellery business operations
• Processing legitimate sales transactions
• Maintaining accurate inventory records
• Generating business reports and analytics
• Managing customer relationships

4.2 Prohibited Activities

• Unauthorized access or use of the system
• Attempting to reverse engineer or modify the software
• Using the service for illegal activities
• Sharing account credentials with unauthorized users
• Interfering with system security or performance
• Uploading malicious code or content

5. Payment Processing and Financial Terms

5.1 Payment Integration

Our system integrates with third-party payment processors including PayPal and SSL Commerz. You are responsible for complying with their terms of service and maintaining valid payment processing accounts.

5.2 Transaction Accuracy

You are responsible for ensuring the accuracy of all transactions processed through our system. We are not liable for errors in pricing, inventory, or financial calculations that result from incorrect data entry.

5.3 Tax Compliance

You are responsible for complying with all applicable tax laws and regulations. Our system may assist with tax calculations, but you remain responsible for accurate tax reporting and payment.

6. Data and Privacy

6.1 Data Ownership

You retain ownership of your business data. We process and store your data as described in our Privacy Policy to provide our services.

6.2 Data Backup

We provide automated data backup services, but you should maintain your own backup copies of critical business data.

6.3 Data Export

You may export your data in standard formats. We will assist with data migration upon request, subject to reasonable fees and timeframes.

7. Service Availability and Support

7.1 Service Uptime

We strive to maintain 99.9% uptime but cannot guarantee uninterrupted service. Scheduled maintenance will be announced in advance when possible.

7.2 Technical Support

• Email support: Available during business hours
• Phone support: Available for premium plans
• Documentation: Comprehensive user guides and tutorials
• Training: Available for new users and staff

8. Intellectual Property

The Jewellery Manager software, including its design, code, and documentation, is protected by intellectual property laws. You are granted a limited, non-exclusive license to use the software for your business operations.

You may not copy, modify, distribute, or create derivative works without our written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Jewellery Manager shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or business opportunities
• Data loss or corruption
• Service interruptions
• Third-party payment processing issues
• User errors or negligence

10. Indemnification

You agree to indemnify and hold harmless Jewellery Manager from any claims, damages, or expenses arising from your use of the service, violation of these terms, or infringement of third-party rights.

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting our support team. Upon termination, you will lose access to the service and your data will be handled according to our data retention policy.

11.2 Termination by Us

We may terminate or suspend your account for violations of these terms, non-payment, or other legitimate business reasons. We will provide reasonable notice except in cases of serious violations.

12. Governing Law and Disputes

These terms are governed by the laws of Bangladesh. Any disputes will be resolved through negotiation, mediation, or binding arbitration as appropriate.

You agree to submit to the jurisdiction of courts in Dhaka, Bangladesh for any legal proceedings.

13. Changes to Terms

We may update these terms from time to time. Material changes will be communicated through the application, email, or other appropriate means. Continued use of the service after changes constitutes acceptance of the new terms.

14. Contact Information

For questions about these Terms and Conditions, please contact us: