Privacy Policy

1. Introduction

Welcome to Jewellery Manager, a comprehensive Point of Sale (POS) application designed specifically for jewellery businesses. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our POS system, mobile applications, and related services.

Our application includes features such as sales management, inventory tracking, customer management, financial reporting, payment processing, and business analytics. This policy covers all aspects of data handling across these features.

2. Information We Collect

2.1 Business Information

• Business name, address, and contact details
• Tax identification numbers and business registration information
• Banking and payment gateway credentials
• Business operating hours and location data

2.2 User Account Information

• Employee names, email addresses, and phone numbers
• User credentials (encrypted passwords)
• Role permissions and access levels
• Login activity and session data

2.3 Customer Information

• Customer names, contact details, and addresses
• Purchase history and preferences
• Payment information (processed securely)
• Customer feedback and communications

2.4 Transaction Data

• Sales and purchase transactions
• Payment processing details
• Inventory movements and stock levels
• Financial records and accounting data

2.5 Device and Technical Information

• Device identifiers and hardware information
• IP addresses and network data
• Application usage statistics
• Error logs and performance data

3. How We Use Your Information

3.1 Service Provision

• Process sales transactions and manage inventory
• Generate invoices and financial reports
• Manage customer relationships and communications
• Provide technical support and troubleshooting

3.2 Business Operations

• Analyze business performance and trends
• Optimize inventory management and pricing
• Improve customer service and satisfaction
• Develop new features and functionality

3.3 Legal and Compliance

• Comply with tax and regulatory requirements
• Respond to legal requests and investigations
• Enforce our terms of service and policies
• Protect against fraud and security threats

4. Data Sharing and Disclosure

4.1 Service Providers

• Payment processors (PayPal, SSL Commerz)
• Cloud storage providers (Firebase, AWS)
• Analytics and reporting services
• Customer support and communication tools

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, including for tax purposes, regulatory compliance, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.

5. Data Security Measures

5.1 Technical Safeguards

• End-to-end encryption for sensitive data
• Secure SSL/TLS connections for all communications
• Multi-factor authentication for user accounts
• Regular security audits and vulnerability assessments

5.2 Operational Safeguards

• Access controls and role-based permissions
• Regular data backups and disaster recovery
• Employee training on data protection
• Incident response and breach notification procedures

6. Data Retention and Deletion

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

• Transaction records: 7 years (tax compliance)
• Customer data: Until account deletion request
• User account data: Until account deactivation
• Analytics data: 3 years (aggregated form)

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to certain types of processing

8. Third-Party Services

Our application integrates with various third-party services:

• Payment Gateways: PayPal, SSL Commerz for secure payment processing
• Cloud Services: Firebase for data storage and real-time synchronization
• Analytics: Business intelligence and reporting tools
• Communication: Email and SMS services for customer notifications

Each third-party service has its own privacy policy, and we encourage you to review them.

9. Children's Privacy

Our POS application is designed for business use and is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through the application, email, or other appropriate means.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: